Core Value Statements
For over 25 years, Eyes On Hold has become one of America’s most respected and successful on hold companies. Eye care professionals and manufacturers recognize Eyes On Hold as a company built on pillars of:
- Trust & Ethical Behavior
- Impeccable Customer Service
- Knowledge Of The Eye Care Industry
- A No Risk "Month To Month" Agreement
Our inner fabric is woven by ethical behavior and trust. We are a respected, dependable organization that can be counted on. We treat each other, customers, and eye care manufacturers with professionalism.
Our success is a team effort shared with employees, eye care manufactures, customers, and all business partners.
Listening to each practice with empathy and being quick to react to their unique and often demanding needs is consistently demonstrated by each team member. Phone calls are answered live during business hours and messages left after business hours are returned the following day. Emails are responded to within a few hours in all cases, normally, within minutes.
A low cancellation rate is a testament of the happiness of our client base, many who are America's most respected Optometrists and Ophthalmologists.
It is Eyes On Hold intent to instill the core values of trust and honesty in all employees that will impact their lives both inside and outside of the office.
Eye care manufactures respect Eyes On Hold and view the vendor/customer relationship as a partnership. Eyes On Hold treats vendors with respect and truly wants them to share in the success of the company.